At Tanveda Herbs, your satisfaction and trust are at the heart of everything we do. We take utmost care in crafting and delivering our herbal products, but we also understand that sometimes situations may arise where you need to replace, exchange, or return a product.

This policy has been designed to make the process clear, simple, and customer-friendly, ensuring that you have a worry-free shopping experience with us. Whether you’ve received a product that is damaged, defective, incorrect, or you simply need assistance with a replacement, we’re here to help you at every step.

Return Policy

• You may request a replacement or exchange within 7 days from the date of delivery.
• If your request is approved, the replacement product will be delivered within 5 business days, subject to stock availability.
• To be eligible, products must be unused, in their original packaging, and accompanied by proof of purchase.

Refund Policy

• Refunds are initiated once we receive and inspect the returned goods (if return is required).
• Refund processing typically takes 3–7 business days.
• Refunds are credited back to the original source account used for payment.
• Only regular-priced items are eligible for refunds. Items purchased on sale or offers cannot be refunded.

How to Initiate a Return or Refund

1. Contact us at info@tanvedaherbs.in or via Customer Support (Call/WhatsApp).
2. Share your order number, reason for request, and supporting photos if applicable.
3. Our team will review your request and confirm next steps.
4. If approved, you will receive instructions for returning the product (if needed).
5. Once inspected, we will process the replacement, exchange, or refund.

Contact Information

For any queries regarding returns, replacements, or refunds, you can reach us at:

📧 Email: info@tanvedaherbs.in
📞 Phone / WhatsApp: +91-8960949449 / +91-9236929449